Voices of CRM:


September 23, 2010  1:02 PM

Benioff responds to Ellison with Chatter 2 (and a few jokes)

Posted by: Barney Beal
Benioff, CRM industry news, Ellison, Oracle, Salesforce.com

 As Marc Benioff strode to the stage at the Yerba Buena Center yesterday, many were looking forward to his response to Larry Ellison's jabs at him and his company just a few nights before. Benioff's opening line? "I come in peace." Except he didn't. Not really. Benioff had plenty of...

September 10, 2010  7:38 PM

Microsoft releases online CRM beta, targets Salesforce.com

Posted by: Barney Beal
evaluating CRM software, Microsoft CRM, SaaS CRM, Salesforce.com

[caption id="" align="alignleft" width="75" caption="Michael Park"]Michael Parks[/caption] Microsoft made the beta release of its SaaS-based CRM product available yesterday and...

July 28, 2010  7:49 PM

Google gets in the CRM game

Posted by: Barney Beal
CRM software, Google, Salesforce.com

As we all know, Google is much more than a search engine these days. It's in the mobile phone business (I recently broke down and got myself a Droid Incredible). It's in the TV business. It has its own

April 28, 2010  7:22 PM

Is this the end of Apex and other questions about VMforce?

Posted by: Barney Beal
Chatter, SaaS CRM market trends, SaaS vendors, Salesforce.com, VMforce

Salesforce. com and VMware got together yesterday and released some details on VMforce, their much anticipated collaboration. It left me with more questions than...

April 22, 2010  9:34 PM

Salesforce.com buys Jigsaw – experts piece together reasons and implications

Posted by: Barney Beal
SaaS CRM market trends, Salesforce.com

It was only yesterday that Salesforce.com announced its plans to buy Jigsaw, but already there are a number of varied takes on the reasons and the implication for...

February 25, 2010  2:07 PM

Whatever happened to SAP’s CRM OnDemand?

Posted by: Barney Beal
Oracle, SaaS CRM market trends, Salesforce.com, SAP, Software as a Service CRM and CRM on demand

SAP released a new SaaS-based BI suite yesterday. One oddity from the presentation -- it comes with a pre-built integration for Salesforce.com data. Is SAP not even...

January 13, 2010  6:57 PM

What should Salesforce.com spend $500 million on?

Posted by: Barney Beal
acquisitions, SaaS CRM, Salesforce.com

There were a couple of pieces of news out of Salesforce.com this week. Today the company released Spring '10 the 30th edition of its software. Among the enhancements to the latest release are a new service and entitlements feature that allows customer service agents to track a...

December 22, 2009  2:00 PM

The top CRM stories of 2009

Posted by: Barney Beal
call center software, CRM and Web 2.0, Microsoft, Oracle, Salesforce.com, SAP, social crm

As 2009 draws to a close (thankfully), it's time, as we do every year, to look back on some of the major developments in the CRM market. This year is not as easy as some. Gone are the heady days of CRM news, like in 2005 when all this took was throwing acquisitions, such as the

November 23, 2009  7:29 PM

Lingering questions on Dreamforce, Chatter, social networks and enterprise applications

Posted by: Barney Beal
collaboration, SaaS CRM market trends, Salesforce.com, Web 2.0 and CRM

I'm back from Dreamforce and I've have had some time to reflect on Salesforce.com's Chatter announcement (and to recover from Marc Benioff's nearly three-hour...

November 10, 2009  7:17 PM

NetSuite adds social ERP to social CRM, what’s in store for the market

Posted by: Barney Beal
NetSuite, RightNow, Salesforce.com, social crm

CRM platforms continue to get more "social" with NetSuite being the latest to integrate social media monitoring into its CRM product. The past year has seen a wave of integration and innovation with social...

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