September 10, 2010 7:38 PM
Posted by: Barney Beal
evaluating CRM software,
Microsoft CRM,
SaaS CRM,
Salesforce.com[caption id="" align="alignleft" width="75" caption="Michael Park"]
[/caption]
Microsoft made the beta release of its SaaS-based CRM product available yesterday and...
July 28, 2010 7:49 PM
Posted by: Barney Beal
CRM software,
Google,
Salesforce.comAs we all know, Google is much more than a search engine these days. It's in the mobile phone business (I recently broke down and got myself a Droid Incredible). It's in the TV business. It has its own
April 28, 2010 7:22 PM
Posted by: Barney Beal
Chatter,
SaaS CRM market trends,
SaaS vendors,
Salesforce.com,
VMforceSalesforce. com and VMware got together yesterday and released some details on VMforce, their much anticipated collaboration.
It left me with more questions than...
April 22, 2010 9:34 PM
Posted by: Barney Beal
SaaS CRM market trends,
Salesforce.comIt was only yesterday that Salesforce.com announced its plans to buy Jigsaw, but already there are a number of varied takes on the reasons and the implication for...
February 25, 2010 2:07 PM
Posted by: Barney Beal
Oracle,
SaaS CRM market trends,
Salesforce.com,
SAP,
Software as a Service CRM and CRM on demandSAP released a new SaaS-based BI suite yesterday.
One oddity from the presentation -- it comes with a pre-built integration for Salesforce.com data.
Is SAP not even...
January 13, 2010 6:57 PM
Posted by: Barney Beal
acquisitions,
SaaS CRM,
Salesforce.comThere were a couple of pieces of news out of Salesforce.com this week.
Today the company released Spring '10 the 30th edition of its software. Among the enhancements to the latest release are a new service and entitlements feature that allows customer service agents to track a...
December 22, 2009 2:00 PM
Posted by: Barney Beal
call center software,
CRM and Web 2.0,
Microsoft,
Oracle,
Salesforce.com,
SAP,
social crmAs 2009 draws to a close (thankfully), it's time, as we do every year, to look back on some of the major developments in the CRM market.
This year is not as easy as some. Gone are the heady days of CRM news, like in 2005 when all this took was throwing acquisitions, such as the
November 23, 2009 7:29 PM
Posted by: Barney Beal
collaboration,
SaaS CRM market trends,
Salesforce.com,
Web 2.0 and CRMI'm back from Dreamforce and I've have had some time to reflect on Salesforce.com's Chatter announcement (and to recover from Marc Benioff's nearly three-hour...
November 10, 2009 7:17 PM
Posted by: Barney Beal
NetSuite,
RightNow,
Salesforce.com,
social crmCRM platforms continue to get more "social" with NetSuite being the latest to integrate social media monitoring into its CRM product.
The past year has seen a wave of integration and innovation with social...
