Voices of CRM:


September 17, 2012  8:09 PM

On the eve of Dreamforce, this writer’s head is filled with questions

Posted by: Albert McKeon
Benioff, Salesforce.com, Software as a Service CRM and CRM on demand

I don't know what to expect at Dreamforce 2012, Salesforce.com's 10th annual conference. Well, I do expect my head to spin from the sheer number of attendees -- an anticipated 70,000 -- and the relatively smaller throng of...

September 5, 2012  8:24 PM

Salesforce.com no longer wants to be The Social Enterprise

Posted by: Albert McKeon
Benioff, Salesforce.com, social marketing, social media, social monitoring, social networks

After prompting the objections of just about every business and non-profit organization, Salesforce.com has dropped its attempt to trademark the phrase "social enterprise." The cloud-based CRM software company

August 14, 2012  4:18 PM

Salesforce.com to expand Chatter into enterprise service network

Posted by: Albert McKeon
Chatter, cloud CRM, Marketing automation software, Salesforce.com

Building upon the social aspect of its Chatter program, Salesforce.com next year will offer a new application that allows companies to create social networks for their customers and partners. Salesforce Communities will be available online starting today...

August 3, 2012  4:03 PM

Oracle and Salesforce.com top Ventana’s sales performance management software rankings

Posted by: Albert McKeon
Oracle Fusion CRM, sales performance management, Salesforce.com

Some like it hot, so some should like Oracle and Salesforce.com. So goes the thinking of Ventana Research in its Value Index, an annual ranking of software...

April 10, 2012  2:34 PM

Salesforce relents, unveils its free CRM analytics enhancements

Posted by: Albert McKeon
Conga, CRM, CRM analytics, EchoSign, Groupon, Salesforce.com

March 30, 2011  4:21 PM

Salesforce.com to acquire social media monitoring provider Radian6

Posted by: Barney Beal

By Mark Brunelli, News Editor CRM software giant Salesforce.com today announced plans to acquire Radian6, a Halifax, Canada-based social media monitoring provider, for $276 million in cash and $50 million in stock. Radian6's technology is used by companies like AAA, Dell, GE, Kodak,...

March 4, 2011  3:48 PM

Service Cloud 3: Is unified communications or social CRM the bigger news?

Posted by: Barney Beal
contact center software, SaaS, Salesforce.com, unified communications

Yesterday in New York, Salesforce.com previewed an upgrade to its next customer service application, the Service Cloud 3. Similar to its year-old integration with Twitter, reports focused on

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January 20, 2011  6:51 PM

Are collaboration tools the new CRM user interface?

Posted by: Barney Beal
CRM implementation, Oracle, Salesforce.com, SAP, social crm

What will CRM users require from their application interfaces in the future and how quickly will vendors be able to adapt? It's an interesting question amidst the rise of social networks and mobile capabilities. Some folks from Salesforce.com were in town recently talking up the latest...

December 6, 2010  2:05 PM

Microsoft will pay customers to switch from Salesforce.com

Posted by: Barney Beal
evaluating CRM software, evaluating SaaS, Microsoft, Salesforce.com

Seeking to steal a little thunder (as well as a few customers) from Salesforce.com on the eve of its annual user conference, Microsoft today said it will pay customers directly to switch from Salesforce.com to its new Microsoft Dynamics CRM Online offering. All Salesforce.com customers who...

November 23, 2010  4:01 PM

What would an HP defection to Salesforce.com mean for Siebel?

Posted by: Barney Beal
HP, Oracle, SaaS CRM market trends, Salesforce.com

The Oracle-HP-SAP market dynamic is playing out more like a soap opera than a quest for supremacy in IT. Even Salesforce.com is getting into the mix. As a jury is preparing today to decide whether

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