March 30, 2011 4:21 PM
Posted by: Barney Beal
Salesforce.comBy Mark Brunelli, News Editor
CRM software giant Salesforce.com today announced plans to acquire Radian6, a Halifax, Canada-based social media monitoring provider, for $276 million in cash and $50 million in stock.
Radian6's technology is used by companies like AAA, Dell, GE, Kodak,...
March 4, 2011 3:48 PM
Posted by: Barney Beal
contact center software,
SaaS,
Salesforce.com,
unified communicationsYesterday in New York, Salesforce.com previewed an upgrade to its next customer service application, the Service Cloud 3.
Similar to its year-old integration with Twitter, reports focused on
January 20, 2011 6:51 PM
Posted by: Barney Beal
CRM implementation,
Oracle,
Salesforce.com,
SAP,
social crmWhat will CRM users require from their application interfaces in the future and how quickly will vendors be able to adapt?
It's an interesting question amidst the rise of social networks and mobile capabilities.
Some folks from Salesforce.com were in town recently talking up the latest...
December 6, 2010 2:05 PM
Posted by: Barney Beal
evaluating CRM software,
evaluating SaaS,
Microsoft,
Salesforce.comSeeking to steal a little thunder (as well as a few customers) from Salesforce.com on the eve of its annual user conference, Microsoft today said it will pay customers directly to switch from Salesforce.com to its new Microsoft Dynamics CRM Online offering.
All Salesforce.com customers who...
November 23, 2010 4:01 PM
Posted by: Barney Beal
HP,
Oracle,
SaaS CRM market trends,
Salesforce.comThe Oracle-HP-SAP market dynamic is playing out more like a soap opera than a quest for supremacy in IT. Even Salesforce.com is getting into the mix.
As a jury is preparing today to decide whether
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