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March 4, 2011  3:48 PM

Service Cloud 3: Is unified communications or social CRM the bigger news?

Posted by: Barney Beal
contact center software, SaaS, Salesforce.com, unified communications

Yesterday in New York, Salesforce.com previewed an upgrade to its next customer service application, the Service Cloud 3. Similar to its year-old integration with Twitter, reports focused on

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June 23, 2009  1:43 PM

Steve Cakebread on SaaS, sales performance management

Posted by: Barney Beal
SaaS, sales performance management, Salesforce.com

Steave Cakebread, Xactly CFOSteve Cakebread has seen a...

June 12, 2009  6:42 PM

SAP adds to the SaaS multi-tenancy debate

Posted by: Barney Beal
SaaS, SaaS vendors, SAP

SAP's John Wookey broke his silence this week on the company's latest SaaS plans. As he told SearchSAP.com, SAP will release SaaS-based business applications to augment customers'...


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