Voices of CRM:

SaaS implementation

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September 15, 2009  10:07 PM

U.S. CIO joins DOD in backing SaaS for government



Posted by: Barney Beal
RightNow, SaaS evalutaion, SaaS implementation, Salesforce.com, vertical CRM

Vivek Kundra, the U.S. CIO, today said the federal government has created an online storefront for cloud-based applications. Apps.gov is a GSA-operated website that lets...

June 15, 2009  6:47 PM

Salesforce.com as ‘The Pusherman’



Posted by: Barney Beal
SaaS implementation, SaaS vendors, Salesforce.com

Today Salesforce.com is releasing a free edition of Force.com, its SaaS-based platform. I was talking about it with Jo Maitland, executive editor of our new Cloud Computing site, who blogged about the


March 9, 2009  9:41 AM

Anthony Lye on Oracle on Demand, Social CRM



Posted by: Barney Beal
CRM vendors, evaluating SaaS, SaaS implementation, SaaS vendors, Web 2.0


November 25, 2008  9:22 AM

RightNow’s Greg Gianforte on SaaS CRM



Posted by: Barney Beal
call center software, evaluating SaaS, SaaS implementation, SaaS vendors


September 29, 2008  2:38 PM

Loomis switches from Salesforce.com to Oracle CRM On Demand



Posted by: Barney Beal
call center software, CRM strategy, evaluating SaaS, hosted call center, implementation, SaaS implementation, SaaS vendors


April 3, 2008  9:27 AM

iRobot on outsourcing the call center



Posted by: Barney Beal
hosted call center, SaaS implementation

iRobot Corp., maker of the Roomba vacuum and explosives disarming robots, has moved it call center to an outsourced operation. Maryellen Abreu, director of global technical support with iRobot and Josh Ward, call center supervisor with The Jay Group discuss best practices for...


August 1, 2006  3:05 PM

Zach Nelson on CRM and ERP integration



Posted by: Barney Beal
evaluating SaaS, industry news, SaaS implementation, SaaS vendors

Zach NelsonIn this installment of the Voices of CRM podcast series, Zach Nelson, CEO of NetSuite Inc. in San Mateo, Calif., talks about NetSuite's beginnings, the CRM market...


May 30, 2006  2:52 PM

John Roberts of SugarCRM talks open source



Posted by: Barney Beal
open source, SaaS implementation

John RobertsIn this podcast, John Roberts, CEO of SugarCRM, discusses the present and future prospects of open source CRM, compares it to on-demand CRM and shares why he...


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