SaaS CRM

Integration, social engagement top CRM wish lists

By Rose Cafasso, Associate Site and News Editor CRM practitioners are serious people with stressful jobs. So, to depart from the everyday challenges as a way to wrap up 2011, SearchCRM posed a light-hearted question to several marketing, IT and social media folks.  We discovered our share of...

Larry Ritter on Sage CRM, cloud, social and mobile

Microsoft releases online CRM beta, targets Salesforce.com

[caption id="" align="alignleft" width="75" caption="Michael Park"][/caption] Microsoft made the beta release of its SaaS-based CRM product available yesterday and...

What should Salesforce.com spend $500 million on?

There were a couple of pieces of news out of Salesforce.com this week. Today the company released Spring '10 the 30^th edition of its software. Among the enhancements to the latest release are a new service and entitlements feature that allows customer service agents to track a...

Switching from Salesforce.com to Oracle On Demand and back again, how hard is it?

You know how those SaaS vendors say they have to continually strive to meet customer expectations because of how easy it is to just jump ship and turn their services off? It might not be all marketing hype. Just look to one of the SaaS vendors themselves. As