Voices of CRM:



December 29, 2011  6:09 PM

Integration, social engagement top CRM wish lists

Posted by: Barney Beal
CRM integration, SaaS CRM, social crm

By Rose Cafasso, Associate Site and News Editor CRM practitioners are serious people with stressful jobs. So, to depart from the everyday challenges as a way to wrap up 2011, SearchCRM posed a light-hearted question to several marketing, IT and social media folks.  We discovered our share of...

April 21, 2011  1:47 PM

Larry Ritter on Sage CRM, cloud, social and mobile

Posted by: Barney Beal
CRM software evaluation, SaaS CRM, Sage, social crm

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September 10, 2010  7:38 PM

Microsoft releases online CRM beta, targets Salesforce.com

Posted by: Barney Beal
evaluating CRM software, Microsoft CRM, SaaS CRM, Salesforce.com

[caption id="" align="alignleft" width="75" caption="Michael Park"]Michael Parks[/caption] Microsoft made the beta release of its SaaS-based CRM product available yesterday and...

January 13, 2010  6:57 PM

What should Salesforce.com spend $500 million on?

Posted by: Barney Beal
acquisitions, SaaS CRM, Salesforce.com

There were a couple of pieces of news out of Salesforce.com this week. Today the company released Spring '10 the 30th edition of its software. Among the enhancements to the latest release are a new service and entitlements feature that allows customer service agents to track a...

September 2, 2009  7:14 PM

Switching from Salesforce.com to Oracle On Demand and back again, how hard is it?

Posted by: Barney Beal
CRM integration, NetSuite, SaaS CRM, Salesforce.com

You know how those SaaS vendors say they have to continually strive to meet customer expectations because of how easy it is to just jump ship and turn their services off? It might not be all marketing hype. Just look to one of the SaaS vendors themselves. As


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