Voices of CRM:



October 15, 2010  12:38 PM

Customer service excellence reaches the bottom line

Posted by: Barney Beal
customer experience management, RightNow, voice of the customer

I tend to be pretty skeptical about vendor-sponsored research. For all the claims that the research firm conducts its study independently, the firm knows who's buying it and they want to get work in the future. However, the results of the

March 5, 2010  6:25 PM

Software buyers are the big winners in RightNow’s cloud services pact

Posted by: Barney Beal
licensing, RightNow, SaaS market trends

RightNow yesterday released a new standardized pricing and licensing model for its customers and a challenge to its competitors. Right now today,...

November 10, 2009  7:17 PM

NetSuite adds social ERP to social CRM, what’s in store for the market

Posted by: Barney Beal
NetSuite, RightNow, Salesforce.com, social crm

CRM platforms continue to get more "social" with NetSuite being the latest to integrate social media monitoring into its CRM product. The past year has seen a wave of integration and innovation with social...

September 15, 2009  10:07 PM

U.S. CIO joins DOD in backing SaaS for government

Posted by: Barney Beal
RightNow, SaaS evalutaion, SaaS implementation, Salesforce.com, vertical CRM

Vivek Kundra, the U.S. CIO, today said the federal government has created an online storefront for cloud-based applications. Apps.gov is a GSA-operated website that lets...


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