Voices of CRM:



April 1, 2011  4:42 PM

At what price, pricing complexity? Pricing and the customer experience

Posted by: Barney Beal
CRM evaluation, CRM implementation, licensing, pricing

Occasionally, my profession and areas of coverage -- journalism, enterprise applications and the customer experience -- cross paths in interesting ways. Such was the case last week, when news about the New York Times' plans to start charging for digital subscriptions lit up Twitter and the...


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