Voices of CRM:


June 29, 2012  1:37 PM

The ultimate customer experience: Owning your own island

Posted by: Albert McKeon
CRM, customer experience management, Ellison, Oracle, Oracle Fusion CRM

Buying a Hawaiian island creates headlines. And it certainly will bury the headlines your company wants to generate with a new product line. On Monday, as Oracle Corp. announced it will bundle its CRM, marketing and other software products into a...

May 27, 2011  2:09 PM

Oracle Siebel customers: What’s your next move?

Posted by: Rosecafasso
Add new tag, license fees, Oracle, Oracle-Siebel

For some Oracle Siebel customers, the free service ride is over.

If you are currently running Oracle Siebel 7.8 X, you will be required to start paying for Extended Support beginning Wednesday, June 1.

In May 2010, Oracle...

January 20, 2011  6:51 PM

Are collaboration tools the new CRM user interface?

Posted by: Barney Beal
CRM implementation, Oracle, Salesforce.com, SAP, social crm

What will CRM users require from their application interfaces in the future and how quickly will vendors be able to adapt? It's an interesting question amidst the rise of social networks and mobile capabilities. Some folks from Salesforce.com were in town recently talking up the latest...

November 23, 2010  4:01 PM

What would an HP defection to Salesforce.com mean for Siebel?

Posted by: Barney Beal
HP, Oracle, SaaS CRM market trends, Salesforce.com

The Oracle-HP-SAP market dynamic is playing out more like a soap opera than a quest for supremacy in IT. Even Salesforce.com is getting into the mix. As a jury is preparing today to decide whether

September 23, 2010  1:02 PM

Benioff responds to Ellison with Chatter 2 (and a few jokes)

Posted by: Barney Beal
Benioff, CRM industry news, Ellison, Oracle, Salesforce.com

 As Marc Benioff strode to the stage at the Yerba Buena Center yesterday, many were looking forward to his response to Larry Ellison's jabs at him and his company just a few nights before. Benioff's opening line? "I come in peace." Except he didn't. Not really. Benioff had plenty of...

February 25, 2010  2:07 PM

Whatever happened to SAP’s CRM OnDemand?

Posted by: Barney Beal
Oracle, SaaS CRM market trends, Salesforce.com, SAP, Software as a Service CRM and CRM on demand

SAP released a new SaaS-based BI suite yesterday. One oddity from the presentation -- it comes with a pre-built integration for Salesforce.com data. Is SAP not even...

December 22, 2009  2:00 PM

The top CRM stories of 2009

Posted by: Barney Beal
call center software, CRM and Web 2.0, Microsoft, Oracle, Salesforce.com, SAP, social crm

As 2009 draws to a close (thankfully), it's time, as we do every year, to look back on some of the major developments in the CRM market. This year is not as easy as some. Gone are the heady days of CRM news, like in 2005 when all this took was throwing acquisitions, such as the

October 13, 2009  1:13 AM

Oracle CRM veterans offer a few innovative deployment tips

Posted by: Barney Beal
CRM implementation, Oracle, Siebel

I'm out in San Francisco for Oracle OpenWorld and found a few items of interest aside from the news that Marc Benioff is crashing the...

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July 22, 2009  1:44 PM

Gartner releases CRM market share report and SAP leads, but how much does it matter?

Posted by: Barney Beal
CRM market share, innovation, Microsoft CRM, Oracle, Salesforce.com, SAP

Gartner put out its estimates for the CRM market last week and SAP has the largest market share, according to the Stamford, Conn.-based research firm. So what? My general experience in covering the CRM market over the...

May 14, 2009  7:13 PM

Where’s SAP’s CRM message?

Posted by: Barney Beal
Oracle, Salesforce.com, SAP

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