Voices of CRM:

online service

1

February 2, 2010  2:48 PM

John Ragsdale on building a business case for self-service technology



Posted by: Barney Beal
contact center software, online service, self-service technology

John RagsdaleIn many ways the business case for self-service...

September 14, 2009  8:02 PM

Are customer communities really all that helpful?



Posted by: Barney Beal
Customer communities, Gartner, online service, social crm

I'm attending the Gartner CRM Summit here in Scottsdale, Ariz. this week and Michael Maoz opened up the show with a pretty compelling keynote laying out how the way businesses interact with their customers is evolving, how...


August 20, 2009  2:50 PM

Natalie Petouhoff and five strategies for social media customer service



Posted by: Barney Beal
customer service, online service, social crm

Natalie PetouhoffWhile many...


July 22, 2008  10:43 AM

Esteban Kolsky on email customer service



Posted by: Barney Beal
call center software, email service, online service


January 3, 2008  9:14 AM

Expert predictions for CRM in 2008



Posted by: Barney Beal
call center software, CRM strategy, CRM vendors, industry news, Mobile CRM, online service, software upgrades

Three industry observers share their predictions for the CRM market in the coming year.

Rob BoisRob Bois, analyst with...


November 30, 2006  3:20 PM

John Ragsdale on self-service



Posted by: Barney Beal
call center software, CRM strategy, evaluating CRM software, hosted call center, online service

John Ragsdale John Ragsdale is the...


June 28, 2006  2:55 PM

Richard Feinberg on call center technology and outsourcing



Posted by: Barney Beal
call center software, hosted call center, online service, speech technology

Richard FeinbergOur Voices of CRM podcast series continues with this conversation with Richard Feinberg, director of the Center for Customer Driven Quality at Purdue ...


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