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November 2, 2012  7:50 PM

Hold the phone: Report says companies not measuring cost of customer channels



Posted by: Albert McKeon
call centers, mobile sales

It's wise to pinch a grain of salt on any study released by a software or service provider. With that said, it's worth considering one bit of data in a report issued this week by Dimension Data, an IT service provider in Johannesburg, South Africa. The report said that contact centers aren't...

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May 25, 2010  1:18 PM

Sheryl Kingstone discusses mobile CRM strategies



Posted by: Barney Beal
Mobile CRM, mobile sales, mobile sales force

Sheryl KingstoneMobile CRM has long held the promise...

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July 9, 2007  9:23 AM

Sheryl Kingstone on mobile CRM



Posted by: Barney Beal
CRM strategy, Mobile CRM, mobile sales

Sheryl KingstoneIn this podcast, Sheryl Kingstone, director for customer centric strategies at the Yankee Group, shares her insight into mobile...

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