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March 21, 2012  8:26 PM

Microsoft to add Twitter, LinkedIn, Facebook to CRM, shows off Beer Rangers



Posted by: Barney Beal
Microsoft, Mobile CRM, social crm

Microsoft is committed to social, executives at its annual Convergence conference promised this week, placing it among the holy trinity of technology trends along with mobile and "big data." But it's going to have to wait a couple of releases before it shows up in the business application...

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April 15, 2011  7:16 PM

Is Microsoft CRM a suitable replacement for Siebel?



Posted by: Barney Beal
evalutating CRM software, Microsoft, Siebel, upgrading CRM software

Microsoft's annual business applications conference finished up this week in Atlanta and, not surprisingly, there was little news around its CRM product. Microsoft has been pushing to get out its Dynamics CRM Online product for a while and, now that it's out, seems to be taking a breath. The...

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December 6, 2010  2:05 PM

Microsoft will pay customers to switch from Salesforce.com



Posted by: Barney Beal
evaluating CRM software, evaluating SaaS, Microsoft, Salesforce.com

Seeking to steal a little thunder (as well as a few customers) from Salesforce.com on the eve of its annual user conference, Microsoft today said it will pay customers directly to switch from Salesforce.com to its new Microsoft Dynamics CRM Online offering. All Salesforce.com customers who...

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December 22, 2009  2:00 PM

The top CRM stories of 2009



Posted by: Barney Beal
call center software, CRM and Web 2.0, Microsoft, Oracle, Salesforce.com, SAP, social crm

As 2009 draws to a close (thankfully), it's time, as we do every year, to look back on some of the major developments in the CRM market. This year is not as easy as some. Gone are the heady days of CRM news, like in 2005 when all this took was throwing acquisitions, such as the

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