Voices of CRM:



April 1, 2011  4:42 PM

At what price, pricing complexity? Pricing and the customer experience

Posted by: Barney Beal
CRM evaluation, CRM implementation, licensing, pricing

Occasionally, my profession and areas of coverage -- journalism, enterprise applications and the customer experience -- cross paths in interesting ways. Such was the case last week, when news about the New York Times' plans to start charging for digital subscriptions lit up Twitter and the...

March 5, 2010  6:25 PM

Software buyers are the big winners in RightNow’s cloud services pact

Posted by: Barney Beal
licensing, RightNow, SaaS market trends

RightNow yesterday released a new standardized pricing and licensing model for its customers and a challenge to its competitors. Right now today,...


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