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August 29, 2008 1:35 PM
Posted by: Barney Beal
CRM strategy, industry news, Web 2.0
Tanner and Culbert on CRM technology in today’s jobs
Posted by: Barney Beal
CRM strategy, industry news, Web 2.0
Voices of CRM:
industry news
January 3, 2008 9:14 AM
Posted by: Barney Beal
call center software, CRM strategy, CRM vendors, industry news, Mobile CRM, online service, software upgrades
Expert predictions for CRM in 2008
Posted by: Barney Beal
call center software, CRM strategy, CRM vendors, industry news, Mobile CRM, online service, software upgradesThree industry observers share their predictions for the CRM market in the coming year.
Rob Bois, analyst with...
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December 6, 2007 11:03 AM
Posted by: Barney Beal
CRM strategy, CRM vendors, industry news, SaaS vendors, software upgrades
SAP talks SAP CRM
Posted by: Barney Beal
CRM strategy, CRM vendors, industry news, SaaS vendors, software upgradesAfter SAP introduced its revamped CRM system, SAP CRM 2007 at its annual Influencer Event in Boston, executives say SAP is now "a CRM company." Michael de la Cruz, senior vice president for SAP CRM solutions, and Bob Stutz, president and general manager CRM global strategy product development...
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December 8, 2006 3:36 PM
Posted by: Barney Beal
CRM strategy, CRM vendors, evaluating CRM software, hosted call center, industry news
Oracle’s Ed Abbo on hosted call centers, CRM innovation
Posted by: Barney Beal
CRM strategy, CRM vendors, evaluating CRM software, hosted call center, industry news
Ed Abbo, Oracle's vice president of CRM products, discusses in this podcast what's to come in Siebel 8.0 and integrating Siebel with Oracle's other CRM applications.
Abbo...
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August 1, 2006 3:05 PM
Posted by: Barney Beal
evaluating SaaS, industry news, SaaS implementation, SaaS vendors
Zach Nelson on CRM and ERP integration
Posted by: Barney Beal
evaluating SaaS, industry news, SaaS implementation, SaaS vendors
In this installment of the Voices of CRM podcast series, Zach Nelson, CEO of NetSuite Inc. in San Mateo, Calif., talks about NetSuite's beginnings, the CRM market...
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May 1, 2006 2:44 PM
Posted by: Barney Beal
industry news, training, Web 2.0
Paul Greenberg on new media, CRM training
Posted by: Barney Beal
industry news, training, Web 2.0
In this installment of the Voices of CRM podcast series, our conversations with CRM luminaries, we talk with Paul Greenberg, a longtime CRM industry...
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March 30, 2006 2:33 PM
Posted by: Barney Beal
industry news, software upgrades
Microsoft’s Brad Wilson on on-demand CRM
Posted by: Barney Beal
industry news, software upgrades
In this podcast, Brad Wilson, general manager of Microsoft CRM, spoke from Convergence, Microsoft's main CRM-related conference, on Microsoft and on-demand...
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About This Blog
A CRM blog for marketing, sales and call center professionals with commentary on CRM news, industry trends and CRM software products from CRM vendors. Read about CRM topics like customer service and call center strategy, sales and marketing strategy and software, SaaS CRM and data integration.
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Add new tag, Benioff, call center agent, call center manager, call center software, contact center, contact center management, contact center software, CRM, CRM best practices, CRM careers, CRM Idol, CRM implementation, CRM strategy, CRM vendors, customer experience management, customer loyalty, customer service, evaluating CRM software, evaluating SaaS, Gartner, hosted call center, IBM, implementation, industry news, Marketing automation software, marketing management strategies, Microsoft, Microsoft CRM, Mobile CRM, mobile sales, NetSuite, online service, Oracle, RightNow, SaaS, SaaS CRM, SaaS CRM market trends, SaaS implementation, SaaS vendors, Salesforce.com, SAP, Siebel, social crm, social marketing, social media, social networks, software upgrades, Unica, Web 2.0
News on CRM trends and technology
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ACCE conference honors the best workers in the call center industry
The ACCE conference celebrated its 10th anniversary with the ICMI awards dinner. Find out which companies were recognized for excellence in service.READ MORE
The ACCE conference celebrated its 10th anniversary with the ICMI awards dinner. Find out which companies were recognized for excellence in service.
SugarCon conference offers guidelines for social CRM success
SugarCRM's recent SugarCon conference in New York boasted plenty of tips and advice for organizations launching a social CRM initiative.
READ MORE
SugarCRM's recent SugarCon conference in New York boasted plenty of tips and advice for organizations launching a social CRM initiative.
READ MORE
Seeking treasure from social media tracking? Follow the customer
Social media analytics tools can help companies dig into layers of online customer data in search of business gold. But a human touch is needed, too.<...READ MORE
Social media analytics tools can help companies dig into layers of online customer data in search of business gold. But a human touch is needed, too.<...READ MORE
Railroad mainstay CSX cleans up data quality issues, launches new CRM
CSX had to get its data quality house in order before it could launch a new CRM system.
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CSX had to get its data quality house in order before it could launch a new CRM system.
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CRM analytics reveals more about customers -- maybe too much
Despite privacy and security issues, CRM platforms for analytics allow organizations to use customer data efficiently and make smarter decisions.
READ MORE
Despite privacy and security issues, CRM platforms for analytics allow organizations to use customer data efficiently and make smarter decisions.
READ MORE
CRM and call center FAQs
brought to you by SearchCRM.com
CRM analytics reveals more about customers -- maybe too much
Despite privacy and security issues, CRM platforms for analytics allow organizations to use customer data efficiently and make smarter decisions.
READ MORE
Despite privacy and security issues, CRM platforms for analytics allow organizations to use customer data efficiently and make smarter decisions.
READ MORE
Are social CRM strategists falling for Tumblr?
Tumblr's role in the typical organization's social CRM strategy is still up for debate.
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Tumblr's role in the typical organization's social CRM strategy is still up for debate.
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Application bundling becoming a force on Salesforce App Exchange
FinancialForce.com will bring more bundled services to the Salesforce App Exchange through a partnership with Jobscience and AccountAbility.
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FinancialForce.com will bring more bundled services to the Salesforce App Exchange through a partnership with Jobscience and AccountAbility.
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Gartner: Social media revenue soaring despite moderate user increase
IT analyst firm Gartner predicts social media companies will take in nearly $17 billion in revenue this year.
<...READ MORE
IT analyst firm Gartner predicts social media companies will take in nearly $17 billion in revenue this year.
<...READ MORE
IBM taps Varicent for its sales and performance management software
IBM continues its analytics buying spree with plans to acquire sales and performance management software company Varicent Software Inc.
READ MORE
IBM continues its analytics buying spree with plans to acquire sales and performance management software company Varicent Software Inc.
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