Voices of CRM:



September 29, 2008  2:38 PM

Loomis switches from Salesforce.com to Oracle CRM On Demand

Posted by: Barney Beal
call center software, CRM strategy, evaluating SaaS, hosted call center, implementation, SaaS implementation, SaaS vendors

October 1, 2007  10:07 AM

CRM system audit: Assess before you upgrade

Posted by: Barney Beal
CRM strategy, implementation, software upgrades

Saj UsmanSaj Usman, a senior executive with Accenture, shares how to best determine whether the time is right for an upgrade of...

March 21, 2007  3:52 PM

Microsoft users give CRM tips

Posted by: Barney Beal
CRM strategy, evaluating CRM software, implementation, marketing management strategies

At the Microsoft Convergence show, representatives from Cold Stone Creamery, Roland DGA and WellMark Blue Cross Blue Shield shared their advice and best practices in implementing CRM. The three practitioners represent different sides of CRM. Cold Stone Creamery's Heather Dorr is a...

September 20, 2006  3:15 PM

Gartner’s Scott Nelson on CRM strategy

Posted by: Barney Beal
CRM strategy, evaluating CRM software, implementation

Scott NelsonScott Nelson is a managing vice president with Stamford, Conn.-based Gartner, focused on CRM and its relation to other applications within the enterprise such...


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