Voices of CRM:

hosted call center

1

April 6, 2010  2:53 PM

Richard Snow on hosted contact centers



Posted by: Barney Beal
call center software, hosted call center

Considering a hosted contact center? There are plenty of considerations for picking the right vendor. In this podcast, we discuss how to determine your key evaluation criteria when selecting a hosted call center provider. Hear tips on creating the proper RFP and crafting an airtight SLA, and find...

September 29, 2008  2:38 PM

Loomis switches from Salesforce.com to Oracle CRM On Demand



Posted by: Barney Beal
call center software, CRM strategy, evaluating SaaS, hosted call center, implementation, SaaS implementation, SaaS vendors


April 3, 2008  9:27 AM

iRobot on outsourcing the call center



Posted by: Barney Beal
hosted call center, SaaS implementation

iRobot Corp., maker of the Roomba vacuum and explosives disarming robots, has moved it call center to an outsourced operation. Maryellen Abreu, director of global technical support with iRobot and Josh Ward, call center supervisor with The Jay Group discuss best practices for...


December 8, 2006  3:36 PM

Oracle’s Ed Abbo on hosted call centers, CRM innovation



Posted by: Barney Beal
CRM strategy, CRM vendors, evaluating CRM software, hosted call center, industry news

Ed Abbo, Oracle's vice president of CRM products, discusses in this podcast what's to come in Siebel 8.0 and integrating Siebel with Oracle's other CRM applications. Abbo...


November 30, 2006  3:20 PM

John Ragsdale on self-service



Posted by: Barney Beal
call center software, CRM strategy, evaluating CRM software, hosted call center, online service

John Ragsdale John Ragsdale is the...


June 28, 2006  2:55 PM

Richard Feinberg on call center technology and outsourcing



Posted by: Barney Beal
call center software, hosted call center, online service, speech technology

Richard FeinbergOur Voices of CRM podcast series continues with this conversation with Richard Feinberg, director of the Center for Customer Driven Quality at Purdue ...


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