Voices of CRM:



July 28, 2010  7:49 PM

Google gets in the CRM game

Posted by: Barney Beal
CRM software, Google, Salesforce.com

As we all know, Google is much more than a search engine these days. It's in the mobile phone business (I recently broke down and got myself a Droid Incredible). It's in the TV business. It has its own

October 1, 2009  9:32 PM

What does Google Wave mean for CRM?

Posted by: Barney Beal
customer service, Google, Salesforce.com, social crm

Invitations to Google Wave, the search giant's collaboration platform, went out this week. No, I didn't get one. Yes, I signed up for one. No, I don't take it personally. The Twittersphere, the Blogosphere and all those places where gadget-heads meet up to discuss the latest...


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