Voices of CRM:

Gartner

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May 16, 2012  6:08 PM

New social CRM review site may pose a threat to industry analysts



Posted by: Albert McKeon
Gartner, social crm

A new Web service that allows users to analyze social CRM products and companies has garnered some attention for what it could do to Gartner Research Inc.

March 15, 2012  12:12 PM

And the winner is…



Posted by: Albert McKeon
CRM, Gartner


March 14, 2012  2:59 PM

Gartner Customer 360 conference begins



Posted by: Albert McKeon
CRM, Gartner


April 5, 2011  1:26 PM

Lessons in social CRM from two early adopters



Posted by: Barney Beal
Gartner, social crm

Gartner held its annual CRM conference (now named Customer 360 but it’s the same thing) in LA last week. The topic of social CRM -- social networks, customer communities, interactions via Facebook and Twitter -- has been a point of emphasis at Gartner and in the wider market for years, but more...


June 30, 2010  4:14 PM

Gartner-1to1 Media CRM award winners share their secrets



Posted by: Barney Beal
CRM strategy, Gartner

Gartner and 1to1Media got together again to bestow their annual CRM award winners at the Customer 360 Conference here...


January 25, 2010  9:05 PM

Gartner: CRM no longer a priority… or is it?



Posted by: Barney Beal
CRM strategy, evaluating CRM software, Gartner

Gartner's business and technologies priority survey is out and the news is not good for CRM technology. While "attracting and retaining new customers" comes in at #5 of the top 10 business priorities, CRM software doesn't...

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September 14, 2009  8:02 PM

Are customer communities really all that helpful?



Posted by: Barney Beal
Customer communities, Gartner, online service, social crm

I'm attending the Gartner CRM Summit here in Scottsdale, Ariz. this week and Michael Maoz opened up the show with a pretty compelling keynote laying out how the way businesses interact with their customers is evolving, how...


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