Voices of CRM:

evaluating CRM software


April 22, 2011  2:02 PM

CRM Idol, discovering new CRM talent

Posted by: Barney Beal
CRM Idol, evaluating CRM software

Paul Greenberg, probably the closest thing the CRM market has to a rock star, is preparing to share his wisdom and fame -- like Paula Abdul and Steven Tyler before him. Paul, the author of CRM at the Speed of Light, president of the 56 Group LLC and longtime contributor not just to SearchCRM.com...

December 6, 2010  2:05 PM

Microsoft will pay customers to switch from Salesforce.com

Posted by: Barney Beal
evaluating CRM software, evaluating SaaS, Microsoft, Salesforce.com

Seeking to steal a little thunder (as well as a few customers) from Salesforce.com on the eve of its annual user conference, Microsoft today said it will pay customers directly to switch from Salesforce.com to its new Microsoft Dynamics CRM Online offering. All Salesforce.com customers who...

September 20, 2010  5:13 PM

An early look at Oracle’s Fusion CRM applications

Posted by: Barney Beal
evaluating CRM software, Oracle Fusion CRM, PeopleSoft, Siebel

Oracle CEO Larry Ellison showed off some of his company's forthcoming Fusion Applications here at OpenWorld Sunday night and while more detail is to come with his closing keynote, we do have some idea what those applications will look and feel like. Fusion Applications will be generally...

September 10, 2010  7:38 PM

Microsoft releases online CRM beta, targets Salesforce.com

Posted by: Barney Beal
evaluating CRM software, Microsoft CRM, SaaS CRM, Salesforce.com

[caption id="" align="alignleft" width="75" caption="Michael Park"]Michael Parks[/caption] Microsoft made the beta release of its SaaS-based CRM product available yesterday and...

January 25, 2010  9:05 PM

Gartner: CRM no longer a priority… or is it?

Posted by: Barney Beal
CRM strategy, evaluating CRM software, Gartner

Gartner's business and technologies priority survey is out and the news is not good for CRM technology. While "attracting and retaining new customers" comes in at #5 of the top 10 business priorities, CRM software doesn't...

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April 21, 2009  3:45 PM

Brent Leary on CRM for SMBs

Posted by: Barney Beal
CRM for SMBs, CRM implementation, evaluating CRM software

TBrent Learyhe recession has companies worried about...

March 21, 2007  3:52 PM

Microsoft users give CRM tips

Posted by: Barney Beal
CRM strategy, evaluating CRM software, implementation, marketing management strategies

At the Microsoft Convergence show, representatives from Cold Stone Creamery, Roland DGA and WellMark Blue Cross Blue Shield shared their advice and best practices in implementing CRM. The three practitioners represent different sides of CRM. Cold Stone Creamery's Heather Dorr is a...

December 8, 2006  3:36 PM

Oracle’s Ed Abbo on hosted call centers, CRM innovation

Posted by: Barney Beal
CRM strategy, CRM vendors, evaluating CRM software, hosted call center, industry news

Ed Abbo, Oracle's vice president of CRM products, discusses in this podcast what's to come in Siebel 8.0 and integrating Siebel with Oracle's other CRM applications. Abbo...

November 30, 2006  3:20 PM

John Ragsdale on self-service

Posted by: Barney Beal
call center software, CRM strategy, evaluating CRM software, hosted call center, online service

John Ragsdale John Ragsdale is the...

September 20, 2006  3:15 PM

Gartner’s Scott Nelson on CRM strategy

Posted by: Barney Beal
CRM strategy, evaluating CRM software, implementation

Scott NelsonScott Nelson is a managing vice president with Stamford, Conn.-based Gartner, focused on CRM and its relation to other applications within the enterprise such...


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