Voices of CRM:

customer data


July 23, 2012  8:31 PM

Microsoft Dynamics CRM introduces security and transparency Web page

Posted by: Albert McKeon
CRM software, customer data, Microsoft CRM

Microsoft unveiled a Web page Monday that details privacy and security information for users of its Dynamics CRM Online service. The page – called Microsoft Dynamics CRM Online Trust Center – echoes an industry trend in which vendors...

January 25, 2012  7:09 PM

Customer service is from Venus, data quality is from Mars

Posted by: Barney Beal
call center agent, customer data, customer service, data quality

The traditional barriers to a successful CRM implementation have largely been identified and addressed -- user adoption, integration, customization - yet the solution to one problem remains frustratingly elusive -


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