Voices of CRM:

customer data

1

July 23, 2012  8:31 PM

Microsoft Dynamics CRM introduces security and transparency Web page



Posted by: Albert McKeon
CRM software, customer data, Microsoft CRM

Microsoft unveiled a Web page Monday that details privacy and security information for users of its Dynamics CRM Online service. The page – called Microsoft Dynamics CRM Online Trust Center – echoes an industry trend in which vendors...

January 25, 2012  7:09 PM

Customer service is from Venus, data quality is from Mars



Posted by: Barney Beal
call center agent, customer data, customer service, data quality

The traditional barriers to a successful CRM implementation have largely been identified and addressed -- user adoption, integration, customization - yet the solution to one problem remains frustratingly elusive -


1

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to: