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November 18, 2011  8:01 PM

Customer experience management speak: The facts are in the fluff



Posted by: Rosecafasso
CRM, customer analytics, customer experience management, social crm

A recent webinar entitled The New Experience Economy, presented 20 industry experts offering insights on what companies need to do get their customer experience management programs in shape. The webinar, produced by ThoughtLead and sponsored by ClickFox , a maker of customer data...

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February 23, 2011  2:56 PM

Richard Snow on contact center analytics



Posted by: Barney Beal
call center manager, call center software, customer analytics

[caption id="" align="alignleft" width="103" caption="Richard Snow"]Richard Snow[/caption] Call centers have long been concerned with average handle times and occupancy, but the recent...

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December 22, 2010  2:21 PM

Teradata to buy Aprimo for $525 million



Posted by: Barney Beal
Aprimo, customer analytics, Marketing automation software, Teradata

Teradata announced today it is acquiring Aprimo

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