Voices of CRM:


June 15, 2009  6:47 PM

Salesforce.com as ‘The Pusherman’

Posted by: Barney Beal
SaaS implementation, SaaS vendors, Salesforce.com

Today Salesforce.com is releasing a free edition of Force.com, its SaaS-based platform. I was talking about it with Jo Maitland, executive editor of our new Cloud Computing site, who blogged about the

June 12, 2009  6:42 PM

SAP adds to the SaaS multi-tenancy debate

Posted by: Barney Beal
SaaS, SaaS vendors, SAP

SAP's John Wookey broke his silence this week on the company's latest SaaS plans. As he told SearchSAP.com, SAP will release SaaS-based business applications to augment customers'...

April 7, 2009  11:59 AM

Salesforce.com gives away free mobile app

Posted by: Barney Beal
iphone, Mobile CRM, SaaS vendors

In London for its annual Cloudforce event, Salesforce.com was in a giving mood today. Salesforce is offering a scaled-down version of its mobile application free to its customers. While customers running the Unlimited product already receive the full Salesforce Mobile application, now customers...

March 9, 2009  9:41 AM

Anthony Lye on Oracle on Demand, Social CRM

Posted by: Barney Beal
CRM vendors, evaluating SaaS, SaaS implementation, SaaS vendors, Web 2.0

November 25, 2008  9:22 AM

RightNow’s Greg Gianforte on SaaS CRM

Posted by: Barney Beal
call center software, evaluating SaaS, SaaS implementation, SaaS vendors

September 29, 2008  2:38 PM

Loomis switches from Salesforce.com to Oracle CRM On Demand

Posted by: Barney Beal
call center software, CRM strategy, evaluating SaaS, hosted call center, implementation, SaaS implementation, SaaS vendors

January 3, 2008  9:14 AM

Expert predictions for CRM in 2008

Posted by: Barney Beal
call center software, CRM strategy, CRM vendors, industry news, Mobile CRM, online service, software upgrades

Three industry observers share their predictions for the CRM market in the coming year.

Rob BoisRob Bois, analyst with...

December 6, 2007  11:03 AM


Posted by: Barney Beal
CRM strategy, CRM vendors, industry news, SaaS vendors, software upgrades

After SAP introduced its revamped CRM system, SAP CRM 2007 at its annual Influencer Event in Boston, executives say SAP is now "a CRM company." Michael de la Cruz, senior vice president for SAP CRM solutions, and Bob Stutz, president and general manager CRM global strategy product development...

July 9, 2007  9:23 AM

Sheryl Kingstone on mobile CRM

Posted by: Barney Beal
CRM strategy, Mobile CRM, mobile sales

Sheryl KingstoneIn this podcast, Sheryl Kingstone, director for customer centric strategies at the Yankee Group, shares her insight into mobile...

August 1, 2006  3:05 PM

Zach Nelson on CRM and ERP integration

Posted by: Barney Beal
evaluating SaaS, industry news, SaaS implementation, SaaS vendors

Zach NelsonIn this installment of the Voices of CRM podcast series, Zach Nelson, CEO of NetSuite Inc. in San Mateo, Calif., talks about NetSuite's beginnings, the CRM market...

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