Voices of CRM:

CRM strategy


January 3, 2008  9:14 AM

Expert predictions for CRM in 2008



Posted by: Barney Beal
call center software, CRM strategy, CRM vendors, industry news, Mobile CRM, online service, software upgrades

Three industry observers share their predictions for the CRM market in the coming year.

Rob BoisRob Bois, analyst with...

December 6, 2007  11:03 AM

SAP talks SAP CRM



Posted by: Barney Beal
CRM strategy, CRM vendors, industry news, SaaS vendors, software upgrades

After SAP introduced its revamped CRM system, SAP CRM 2007 at its annual Influencer Event in Boston, executives say SAP is now "a CRM company." Michael de la Cruz, senior vice president for SAP CRM solutions, and Bob Stutz, president and general manager CRM global strategy product development...


October 1, 2007  10:07 AM

CRM system audit: Assess before you upgrade



Posted by: Barney Beal
CRM strategy, implementation, software upgrades

Saj UsmanSaj Usman, a senior executive with Accenture, shares how to best determine whether the time is right for an upgrade of...


September 21, 2007  10:12 AM

Ed Thompson on CRM and Web 2.0



Posted by: Barney Beal
CRM strategy, Web 2.0

Ed ThompsonEd Thompson, vice president and distinguished analyst with Gartner Inc., shares his thoughts on the Web 2.0...


August 8, 2007  2:56 PM

Brad Tsai on CRM software upgrades



Posted by: Barney Beal
CRM strategy, software upgrades

Siebel CRM upgrade consultantBrad Tsai is the vice president and head of USA delivery for HiSoft Corporation, a company that has been providing consulting help for...


July 9, 2007  9:23 AM

Sheryl Kingstone on mobile CRM



Posted by: Barney Beal
CRM strategy, Mobile CRM, mobile sales

Sheryl KingstoneIn this podcast, Sheryl Kingstone, director for customer centric strategies at the Yankee Group, shares her insight into mobile...


March 21, 2007  3:52 PM

Microsoft users give CRM tips



Posted by: Barney Beal
CRM strategy, evaluating CRM software, implementation, marketing management strategies

At the Microsoft Convergence show, representatives from Cold Stone Creamery, Roland DGA and WellMark Blue Cross Blue Shield shared their advice and best practices in implementing CRM. The three practitioners represent different sides of CRM. Cold Stone Creamery's Heather Dorr is a...


December 8, 2006  3:36 PM

Oracle’s Ed Abbo on hosted call centers, CRM innovation



Posted by: Barney Beal
CRM strategy, CRM vendors, evaluating CRM software, hosted call center, industry news

Ed Abbo, Oracle's vice president of CRM products, discusses in this podcast what's to come in Siebel 8.0 and integrating Siebel with Oracle's other CRM applications. Abbo...


November 30, 2006  3:20 PM

John Ragsdale on self-service



Posted by: Barney Beal
call center software, CRM strategy, evaluating CRM software, hosted call center, online service

John Ragsdale John Ragsdale is the...


September 20, 2006  3:15 PM

Gartner’s Scott Nelson on CRM strategy



Posted by: Barney Beal
CRM strategy, evaluating CRM software, implementation

Scott NelsonScott Nelson is a managing vice president with Stamford, Conn.-based Gartner, focused on CRM and its relation to other applications within the enterprise such...


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