Voices of CRM:

CRM strategy


September 2, 2011  3:55 PM

Social marketing demands connections not just content



Posted by: Rosecafasso
CRM strategy, social crm, social marketing

So, you have a great social marketing strategy built around really good content. Well, guess what? You might not be doing enough, according to one social media...

July 7, 2011  10:26 PM

Social CRM, Versace-style



Posted by: Rosecafasso
CRM strategy, Facebook, social crm

This week, Versace, a world-renowned fashion company, was dubbed “dumb’’ and “just plain stupid,’’ by social CRM analysts when it was reported that it scrubbed its Facebook page of negative customer comments concerning a production...


February 8, 2011  2:36 PM

Dennis DeGregor and the customer-transparent enterprise



Posted by: Barney Beal
CRM strategy, online customer service, social crm

Dennis DeGregorOrganizations need to transform...


June 30, 2010  4:14 PM

Gartner-1to1 Media CRM award winners share their secrets



Posted by: Barney Beal
CRM strategy, Gartner

Gartner and 1to1Media got together again to bestow their annual CRM award winners at the Customer 360 Conference here...


January 25, 2010  9:05 PM

Gartner: CRM no longer a priority… or is it?



Posted by: Barney Beal
CRM strategy, evaluating CRM software, Gartner

Gartner's business and technologies priority survey is out and the news is not good for CRM technology. While "attracting and retaining new customers" comes in at #5 of the top 10 business priorities, CRM software doesn't...

Bookmark and Share     0 Comments     RSS Feed     Email a friend


September 29, 2008  2:38 PM

Loomis switches from Salesforce.com to Oracle CRM On Demand



Posted by: Barney Beal
call center software, CRM strategy, evaluating SaaS, hosted call center, implementation, SaaS implementation, SaaS vendors


September 23, 2008  9:59 AM

Tanner and Culbert on CRM strategy, trends in today’s careers



Posted by: Barney Beal
CRM careers, CRM strategy

Jeff TannerWhat are hiring managers looking for when interviewing candidates for today's customer-facing jobs? How are recent trends affecting the career landscape for...


September 16, 2008  4:06 PM

Tanner and Culbert on CRM certification, consulting



Posted by: Barney Beal
CRM careers, CRM strategy

Jeff TannerWhat certification is most suitable for today's CRM practitioner? How much demand is there for people certified in PeopleSoft CRM? Is a good idea for someone...


August 29, 2008  1:35 PM

Tanner and Culbert on CRM technology in today’s jobs



Posted by: Barney Beal
CRM strategy, industry news, Web 2.0


February 7, 2008  9:31 AM

Christopher Carfi on VRM, social networks



Posted by: Barney Beal
CRM strategy, marketing management strategies, Web 2.0

Chris CarfiChristopher Carfi, CEO of Cerado Inc., discuses the work he's doing with VRM,...

Bookmark and Share     0 Comments     RSS Feed     Email a friend


Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to: