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CRM market share

Jul 22 2009   1:44PM GMT

Gartner releases CRM market share report and SAP leads, but how much does it matter?



Posted by: Barney Beal
CRM market share, SAP, Oracle, Salesforce.com, Microsoft CRM, innovation

Gartner put out its estimates for the CRM market last week and SAP has the largest market share, according to the Stamford, Conn.-based research firm.

So what?

My general experience in covering the CRM market over the last several years the “leading” vendor in the market matters far more to financial analysts and the vendors themselves and than anyone buying or using the software. What matters to CRM buyers and users is that their vendor is viable, innovating the product Continued »