CRM integration

Switching from Salesforce.com to Oracle On Demand and back again, how hard is it?

You know how those SaaS vendors say they have to continually strive to meet customer expectations because of how easy it is to just jump ship and turn their services off?

It might not be all marketing hype. Just look to one of the SaaS vendors themselves. As Larry Dignan blogged about a few weeks ago, SuccessFactors launched a Salesforce.com project, switched to Oracle On Demand and then switched back to Salesforce.com, a flip-flop Salesforce.com CEO Marc Benioff was more than happy to mention on the company’s third quarter earnings call.

SuccessFactors, which provides on-demand employee management software, runs nearly all of its applications via the SaaS model, according to Paul Albright, chief marketing officer. Continued »