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CRM evaluation

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July 14, 2011  1:52 PM

CRM buyers likely to benefit from market upswing



Posted by: Rosecafasso
CRM evaluation, CRM industry news, CRM market share, SaaS CRM market trends

If you are in the market for CRM software, you are in a good spot. Two analysts firms are predicting plenty of growth and lots of healthy competition – good news if you can go shopping. Recent market projections from both Gartner Inc. and International Data Corp (IDC) indicate it is all up...

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April 1, 2011  4:42 PM

At what price, pricing complexity? Pricing and the customer experience



Posted by: Barney Beal
CRM evaluation, CRM implementation, licensing, pricing

Occasionally, my profession and areas of coverage -- journalism, enterprise applications and the customer experience -- cross paths in interesting ways. Such was the case last week, when news about the New York Times' plans to start charging for digital subscriptions lit up Twitter and the...

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