Voices of CRM:

CRM and Web 2.0


September 30, 2011  12:49 PM

Salesforce, Microsoft, SAP take different tacks on CRM data management

Posted by: Rosecafasso
cloud CRM, CRM and Web 2.0, CRM data management

Could a CRM data management battle be coming?  Salesforce.com did a curious thing recently. First it made a big deal at Dreamforce about a new database feature called

December 22, 2009  2:00 PM

The top CRM stories of 2009

Posted by: Barney Beal
call center software, CRM and Web 2.0, Microsoft, Oracle, Salesforce.com, SAP, social crm

As 2009 draws to a close (thankfully), it's time, as we do every year, to look back on some of the major developments in the CRM market. This year is not as easy as some. Gone are the heady days of CRM news, like in 2005 when all this took was throwing acquisitions, such as the


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