Home > IT Blogs > Voices of CRM/

Voices of CRM:

contact center software

1
March 5, 2012  4:25 PM

Experts demystify the complexity of PCI compliance in the contact center



Posted by: Barney Beal
contact center management, contact center software, PCI DSS

[caption id="" align="alignleft" width="65" caption="Diana Kelley"]Diana Kelley[/caption] [caption id="" align="alignright" width="76" caption="Lori Bocklund"]

  Bookmark and Share     0 Comments     RSS Feed     Email a friend

March 4, 2011  3:48 PM

Service Cloud 3: Is unified communications or social CRM the bigger news?



Posted by: Barney Beal
contact center software, SaaS, Salesforce.com, unified communications

Yesterday in New York, Salesforce.com previewed an upgrade to its next customer service application, the Service Cloud 3. Similar to its year-old integration with Twitter, reports focused on

  Bookmark and Share     0 Comments     RSS Feed     Email a friend

February 2, 2010  2:48 PM

John Ragsdale on building a business case for self-service technology



Posted by: Barney Beal
contact center software, online service, self-service technology

John RagsdaleIn many ways the business case for self-service...

  Bookmark and Share     0 Comments     RSS Feed     Email a friend

1