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August 14, 2012 4:18 PM

Salesforce.com to expand Chatter into enterprise service network

Posted by: Albert McKeon

Chatter, cloud CRM, Marketing automation software, Salesforce.com

Building upon the social aspect of its Chatter program, Salesforce.com next year will offer a new application that allows companies to create social networks for their customers and partners. Salesforce Communities will be available online starting today...

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September 30, 2011 12:49 PM

Salesforce, Microsoft, SAP take different tacks on CRM data management

Posted by: Rosecafasso

cloud CRM, CRM and Web 2.0, CRM data management

Could a CRM data management battle be coming? Salesforce.com did a curious thing recently. First it made a big deal at Dreamforce about a new database feature called

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A CRM blog for marketing, sales and call center professionals with commentary on CRM news, industry trends and CRM software products from CRM vendors. Read about CRM topics like customer service and call center strategy, sales and marketing strategy and software, SaaS CRM and data integration.

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