Voices of CRM:

call center agents

1

March 30, 2012  7:09 PM

Tweeting about the health of the call center



Posted by: Albert McKeon
call center agents, call centers, CRM, Mobile CRM, Twitter

June 15, 2011  12:56 PM

Customer experience management with Tina Turner



Posted by: Rosecafasso
call center agents, call center management, customer experience management

What is happening in this world when you sit down for the opening speech at a call center conference and the speaker asks, “What’s love got to do with it?” I think Tina Turner would have cringed. I know I did. But, it ended up making sense. Joseph Michelli, motivational speaker,...


1

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to: