Voices of CRM:

Add new tag


June 22, 2012  3:44 PM

CA turns online customer community wasteland into active collaboration

Posted by: Albert McKeon
Add new tag, CA Technologies, Customer communities

BOSTON – CA Technologies had an urgent need to make its online community actually feel like a community.

Eight years ago, the Islandia, N.Y., IT management and software company, was wrestling with eight different community sites -- a Web dissonance...

March 12, 2012  6:17 PM

Orlando bound

Posted by: Albert McKeon
Add new tag, CRM, Orlando

Less than two weeks on the job at TechTarget, I'm off to my first conference, Gartner's Customer 360 Summit in Orlando. I'm looking forward to meeting experts, users and vendors, and hope to get the lowdown on what's new and exciting in CRM. I'll post my findings on the blog.

October 20, 2011  7:39 PM

Are social media measurement standards possible?

Posted by: Rosecafasso
Add new tag, social crm, social marketing

Next week, a group of marketers will take a stab at setting up standards for social media measurement. The meeting, called the Social Media Measurement Standards Conclave, will take place in Durham, N.H. and include representatives from Procter & Gamble, SAS, Thomson Reuters, the Web...

June 24, 2011  6:36 PM

Are your call center agents having relationship problems?

Posted by: Rosecafasso
Add new tag, call center agent, call center management, call centers

The old adage about the customer always being right is baloney, according to John Goodman, a call center industry consultant. Sometimes they are dead wrong. But you still have to take care of them. Goodman claims that The Clorox Co., makers of Clorox Bleach, get customer inquiries about why the...

May 27, 2011  2:09 PM

Oracle Siebel customers: What’s your next move?

Posted by: Rosecafasso
Add new tag, license fees, Oracle, Oracle-Siebel

For some Oracle Siebel customers, the free service ride is over.

If you are currently running Oracle Siebel 7.8 X, you will be required to start paying for Extended Support beginning Wednesday, June 1.

In May 2010, Oracle...


Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to: