<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	xmlns:itunes="http://www.itunes.com/dtds/podcast-1.0.dtd"
	xmlns:media="http://search.yahoo.com/mrss/"
>

<channel>
	<title>Voices of CRM &#187; acquisitions</title>
	<atom:link href="http://itknowledgeexchange.techtarget.com/voices-of-crm/tag/acquisitions/feed/" rel="self" type="application/rss+xml" />
	<link>http://itknowledgeexchange.techtarget.com/voices-of-crm</link>
	<description>A SearchCRM.com blog covering the latest CRM news and trends. </description>
	<lastBuildDate>Tue, 28 May 2013 14:49:24 +0000</lastBuildDate>
	<language>en-US</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	
	<copyright>2006-2009 </copyright>
	<managingEditor>editor@searchcrm.com (SearchCRM.com)</managingEditor>
	<webMaster>editor@searchcrm.com (SearchCRM.com)</webMaster>
	<ttl>1440</ttl>
	<image>
		<url>http://media.techtarget.com/digitalguide/images/podcast/sCRM_voices-sm.gif</url>
		<title>Voices of CRM</title>
		<link>http://itknowledgeexchange.techtarget.com/voices-of-crm</link>
		<width>144</width>
		<height>144</height>
	</image>
	<itunes:subtitle>A SearchCRM.com podcast</itunes:subtitle>
	<itunes:summary>A CRM blog covering the latest CRM news and trends. Find CRM advice, videos and podcasts on CRM software, customer service, marketing and sales strategy. </itunes:summary>
	<itunes:keywords>CRM, SFA, contact center, call center, marketing</itunes:keywords>
	<itunes:category text="Technology" />
	<itunes:category text="Technology">
		<itunes:category text="Tech News" />
	</itunes:category>
	<itunes:author>SearchCRM.com</itunes:author>
	<itunes:owner>
		<itunes:name>SearchCRM.com</itunes:name>
		<itunes:email>editor@searchcrm.com</itunes:email>
	</itunes:owner>
	<itunes:block>no</itunes:block>
	<itunes:explicit>no</itunes:explicit>
	<itunes:image href="http://media.techtarget.com/digitalguide/images/podcast/sCRM_voicesWhite.gif" />
		<item>
		<title>What should Salesforce.com spend $500 million on?</title>
		<link>http://itknowledgeexchange.techtarget.com/voices-of-crm/what-should-salesforcecom-spend-500-million-on/</link>
		<comments>http://itknowledgeexchange.techtarget.com/voices-of-crm/what-should-salesforcecom-spend-500-million-on/#comments</comments>
		<pubDate>Wed, 13 Jan 2010 18:57:23 +0000</pubDate>
		<dc:creator>Barney Beal</dc:creator>
				<category><![CDATA[acquisitions]]></category>
		<category><![CDATA[SaaS CRM]]></category>
		<category><![CDATA[Salesforce.com]]></category>

		<guid isPermaLink="false">http://itknowledgeexchange.techtarget.com/voices-of-crm/?p=324</guid>
		<description><![CDATA[There were a couple of pieces of news out of Salesforce.com this week. Today the company released Spring &#8217;10 the 30th edition of its software. Among the enhancements to the latest release are a new service and entitlements feature that allows customer service agents to track a customer&#8217;s entitlements and maintain SLAs; Salesforce Answers; the [...]]]></description>
				<content:encoded><![CDATA[<p>There were a couple of pieces of news out of Salesforce.com this week.</p>
<p>Today the company released Spring &#8217;10 the 30<sup>th</sup> edition of its software. Among the enhancements to the latest release are a new service and entitlements feature that allows customer service agents to track a customer&#8217;s entitlements and maintain SLAs; <a href="http://searchcrm.techtarget.com/news/1367678/SaaS-CRM-vendors-get-serious-about-Web-self-service-features">Salesforce Answers</a>; the Adobe Flash Builder for Force.com; and, public and private authenticated sites as part of <a href="http://searchcrm.techtarget.com/news/1337701/Salesforce-com-launches-website-building-tools-at-Dreamforce">Force.com Sites</a>.</p>
<p>Yet, more interesting was the news earlier in the week that the <a href="http://www.marketwatch.com/story/salesforcecom-to-raise-500-million-in-debt-2010-01-11?siteid=yhoof2">company is raising $500 million</a> through convertible notes. Proceeds will be used for general corporate purposes including funding acquisitions, Salesforce.com said.</p>
<p>While $500 million certainly isn&#8217;t going to buy someone like Siebel ($5.85 billion in 2005) or PeopleSoft/JD <span id="more-324"></span>Edwards ($10.3 billion in 2004) it would have been in enough to <a href="http://searchcrm.techtarget.com/news/1112932/SSA-Global-buys-into-CRM-with-Epiphany-acquisition">acquire Epiphany</a> in 2005 ($329 million).</p>
<p>What <em>can</em> it buy and what <em>will</em> it buy are, of course, entirely separate questions. But there&#8217;s nothing like a little rampant speculation and no place for it like a blog, so here are some of the contenders.</p>
<p>Larry Dignan has already assembled a pretty good <a href="http://blogs.zdnet.com/BTL/?p=29409">Salesforce.com target list</a> over on ZDNet, counting RightNow, Kronos, SuccessFactors, Jive Software or Lithium and a group he calls &#8220;the tuck-in club.&#8221;</p>
<p>I&#8217;d agree that RightNow would be a lot to take on. Besides, Salesforce.com has put a lot of effort into building out and marketing its own customer service application (remember <a href="http://searchcrm.techtarget.com/news/2240015574/Benioff-plays-nice-with-Oracle-at-OpenWorld">Benioff&#8217;s OpenWorld appearance</a>). Rather, Salesforce.com might follow the lead of RightNow and buy a collaboration vendor to extend its <a href="http://searchcrm.techtarget.com/news/2240015678/Salesforce-jumps-into-collaboration-technology-software-market-with-Chatter">Chatter initiative</a>, the way <a href="http://searchcrm.techtarget.com/news/1367530/RightNow-buys-HiveLive-to-deliver-customer-communities-integrated-with-CRM">RightNow bought HiveLive</a>. That makes Dignan&#8217;s speculation about Jive and Lithium as targets more likely. Of course, Jive <a href="http://www.itbusinessedge.com/cm/blogs/vizard/jive-software-acquisition-extends-real-time-business-hub/?cs=38593">just purchased FilterBox</a> which would make one wonder if they&#8217;d then turnaround and sell so quickly. Lithium, with a significant overlap in RightNow&#8217;s customer base, also raises some questions.</p>
<p>Other SaaS providers?</p>
<p>Would Salesforce.com buy up WorkDay, Dave Duffield&#8217;s HR and payroll services business, to build out some back office functionality?  What about swallowing up Zoho and its productivity suite, while also taking out a competitor for smaller CRM installations? Or an on-demand sales compensation company like Xactly or Callidus? That would fit nicely into Salesforce.com&#8217;s core SFA business.</p>
<p>Of course, it doesn&#8217;t necessarily have to be spent on a SaaS company. Salesforce.com has already shown itself willing to go on-premise with its <a href="http://searchcrm.techtarget.com/news/1326231/Salesforce-com-acquires-InStranet-adds-knowledge-management-to-CRM-suite">acquisition of Instranet</a>.</p>
<p>In fact, it looks like the prices for SaaS vendors are only going up. As Bruce Richardson writes in his final First Thing Monday for AMR before signing on with Infor, <a href="http://www.amrresearch.com/content/view.aspx?compURI=tcm:7-50085">SaaS vendors had a very good year</a>.</p>
<p>He writes:</p>
<blockquote><p>Back to the results: <strong>NetSuite</strong> closed 2009 at $15.98 per share, up 89.3% since December 31, 2008.</p>
<p><strong>RightNow</strong> ended the year at $17.37, up 124.7%. Its market valuation topped $552M.</p>
<p><strong>Salesforce.com</strong> closed 2008 at $73.77, up 130.5%. I bet you wish you loaded up when it dropped to $25.19 last winter. If you had, you could be reading this on your own island near Richard Branson&#8217;s. If the company&#8217;s share price grows another $6.00 or $7.00, salesforce.com will have a $10B market valuation.</p>
<p>The real stars, though, were archrivals <strong>SuccessFactors</strong> and <strong>Taleo</strong>. SuccessFactors finished the year at $16.58, up 188.85%. Taleo&#8217;s share price jumped 200.38% over the course of 2008, ending at $23.52.</p></blockquote>
<p> As any historian will insist, we must study the past if we want to prepare for the future and Salesforce.com&#8217;s brief acquisition history does offer some clues. They seem more likely to spend on small companies created on the AppExchange like: <a href="http://searchcrm.techtarget.com/news/1179766/Salesforce-com-seizes-Sendia-for-SaaS-CRM-mobility">Sendia, a mobile software company</a> for $15 million, <a href="http://searchcrm.techtarget.com/news/1211888/CRM-gaga-for-Google">Kieden, which became Salesforce.com for Google AdWords</a>; or <a href="http://searchcrm.techtarget.com/news/1251036/CRM-not-enough-Salesforce-com-eyes-content-management">Koral</a>. Actually if there&#8217;s a common thread here, maybe Kronos is due for a big offer.</p>
<p> I&#8217;m curious what other prognosticators think make good targets and are willing to put their name to.</p>
<p> Whatever the answer, it looks like more consolidation is on its way.</p>
<!-- wpms-network-global-inserts -->]]></content:encoded>
			<wfw:commentRss>http://itknowledgeexchange.techtarget.com/voices-of-crm/what-should-salesforcecom-spend-500-million-on/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
	</channel>
</rss>
