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» VIEW ALL POSTS Nov 25 2008   9:22AM GMT

RightNow’s Greg Gianforte on SaaS CRM



Posted by: Barney Beal
Tags:
call center software
evaluating SaaS
SaaS implementation
SaaS vendors

Greg Gianforte

This isn’t the first downturn Greg Gianforte has seen. Gianforte, who founded RightNow Technologies in 1997, emerged from the last bust with a public company and in this podcast shares some of his thoughts on the current economy, what it means for RightNow and its customers.

Bozeman, Mont.-based RightNow, which offers Software as a Service (SaaS) CRM and has its roots in eService software, may be better positioned for a downturn than other software companies.

Gianforte has also been on the road visiting customers since January and shares what they’ve been telling him and how their priorities have changed in recent months.

In this 16-minute podcast listeners will hear:

  • The motivation for Gianforte’s visits and how he’s found the time to conduct them
  • What he’s learned from RightNow customers
  • What prospective customers are interested in during the downturn
  • Details on RightNow’s latest release
  • What unified communications means for the contact center

For more on SaaS CRM and contact center software:

See a demo of RightNow software

Learn why organizations are paying greater attention to their SaaS CRM SLAs

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