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» VIEW ALL POSTS Dec 8 2006 3:36PM GMT

Oracle’s Ed Abbo on hosted call centers, CRM innovation

Posted by: Barney Beal

CRM strategy, CRM vendors, evaluating CRM software, hosted call center, industry news

Ed Abbo, Oracle’s vice president of CRM products, discusses in this podcast what’s to come in Siebel 8.0 and integrating Siebel with Oracle’s other CRM applications.

Abbo also shares his thoughts on the emergence of hosted call centers and where innovation will come from in the CRM market.

Standard Podcast [ 29:24 ] Play Now | Play in Popup | Download

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A CRM blog for marketing, sales and call center professionals with commentary on CRM news, industry trends and CRM software products from CRM vendors. Read about CRM topics like customer service and call center strategy, sales and marketing strategy and software, SaaS CRM and data integration.

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