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Voices of CRM

Dec 8 2006 3:36PM GMT

Oracle’s Ed Abbo on hosted call centers, CRM innovation

Posted by: Barney Beal

industry news, hosted call center, CRM strategy, evaluating CRM software, CRM vendors

Ed Abbo, Oracle’s vice president of CRM products, discusses in this podcast what’s to come in Siebel 8.0 and integrating Siebel with Oracle’s other CRM applications.

Abbo also shares his thoughts on the emergence of hosted call centers and where innovation will come from in the CRM market.

Standard Podcast [29:24m]: Play Now | Play in Popup | Download

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About the Blogger

Barney Beal

As News Director for TechTarget's Enterprise Applications group, Barney Beal coordinates and oversees news coverage for five websites. Prior to joining TechTarget, Barney worked for a number of newspapers and wire services as both a reporter and photographer. Most recently he worked as a freelancer in Boston and before that as a staff writer at the Daily Hampshire Gazette in Northampton, Mass. READ MORE

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