Voices of CRM

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» VIEW ALL POSTS Dec 8 2006   3:36PM GMT

Oracle’s Ed Abbo on hosted call centers, CRM innovation



Posted by: Barney Beal
Tags:
CRM strategy
CRM vendors
evaluating CRM software
hosted call center
industry news

Ed Abbo, Oracle’s vice president of CRM products, discusses in this podcast what’s to come in Siebel 8.0 and integrating Siebel with Oracle’s other CRM applications.

Abbo also shares his thoughts on the emergence of hosted call centers and where innovation will come from in the CRM market.

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