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Voices of CRM

Mar 21 2007 3:52PM GMT

Microsoft users give CRM tips

Posted by: Barney Beal

implementation, marketing management strategies, CRM strategy, evaluating CRM software

At the Microsoft Convergence show, representatives from Cold Stone Creamery, Roland DGA and WellMark Blue Cross Blue Shield shared their advice and best practices in implementing CRM. The three practitioners represent different sides of CRM. Cold Stone Creamery’s Heather Dorr is a senior manager for marketing. Bob McMahon is a senior business systems manager for Roland DGA and Jeff Beelman is a group leader for customer service at WellMark BlueCross BlueShield.

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The evolution of Microsoft Dynamics CRM 4.0 - IT Bookworm Blog | May 28 2009 5:04AM GMT

[...] → Podcast: What you need to know about MS Dynamics 4.0 → Podcast: Microsoft users give CRM tips → Advice: The top CRM advice from experts → Special Report: [...]

About the Blogger

Barney Beal

As News Director for TechTarget's Enterprise Applications group, Barney Beal coordinates and oversees news coverage for five websites. Prior to joining TechTarget, Barney worked for a number of newspapers and wire services as both a reporter and photographer. Most recently he worked as a freelancer in Boston and before that as a staff writer at the Daily Hampshire Gazette in Northampton, Mass. READ MORE

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