http://itknowledgeexchange.techtarget.com/voices-of-crm/jeanne-bliss-on-chief-customer-officers/ A SearchCRM.com blog covering the latest CRM news and trends. Sat, 28 Nov 2009 04:16:45 +0000 http://wordpress.org/?v=2.6.2 http://itknowledgeexchange.techtarget.com/voices-of-crm/jeanne-bliss-on-chief-customer-officers/#comment-49 What does it mean to be a Chief Customer Officer? « SpeakerWire Fri, 12 Sep 2008 23:38:34 +0000 http://voicesofcrm.blogs.techtarget.com/2008/06/20/jeanne-bliss-on-chief-customer-officers/#comment-49 [...] What does it mean to be a Chief Customer Officer? Filed under: 1 — SpeakersOffice @ 11:38 pm A chief customer officer needs to be like Tom Sawyer, says Jeanne Bliss, author of “Chief Customer Officer, Getting past Lip Service to Passionate Action.”  The role of chief customer officer, customer experience officer, or simply a group of people responsible for the voice of the customer with in an organization, has been around for many years and is gaining traction. However, creating the position and finding the right person to fill it comes with some challenges.  In this podcast with Voices of CRM, Jeanne covers whether or not your organization needs a Chief Customer Officer role and how you can to successfully change your organization to focus on customers:  Jeanne Bliss on chief customer officers [...] [...] What does it mean to be a Chief Customer Officer? Filed under: 1 — SpeakersOffice @ 11:38 pm A chief customer officer needs to be like Tom Sawyer, says Jeanne Bliss, author of “Chief Customer Officer, Getting past Lip Service to Passionate Action.”  The role of chief customer officer, customer experience officer, or simply a group of people responsible for the voice of the customer with in an organization, has been around for many years and is gaining traction. However, creating the position and finding the right person to fill it comes with some challenges.  In this podcast with Voices of CRM, Jeanne covers whether or not your organization needs a Chief Customer Officer role and how you can to successfully change your organization to focus on customers:  Jeanne Bliss on chief customer officers [...]

]]> http://itknowledgeexchange.techtarget.com/voices-of-crm/jeanne-bliss-on-chief-customer-officers/#comment-48 CRM News: Jeanne Bliss on chief customer officers » CRM News Sat, 12 Jul 2008 06:08:49 +0000 http://voicesofcrm.blogs.techtarget.com/2008/06/20/jeanne-bliss-on-chief-customer-officers/#comment-48 [...] Read the rest of the story >>> [...] [...] Read the rest of the story >>> [...]

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