http://itknowledgeexchange.techtarget.com/voices-of-crm/irobot-on-outsourcing-the-call-center/ A SearchCRM.com blog covering the latest CRM news and trends. Fri, 27 Nov 2009 22:13:44 +0000 http://wordpress.org/?v=2.6.2 http://itknowledgeexchange.techtarget.com/voices-of-crm/irobot-on-outsourcing-the-call-center/#comment-47 Call Center Outsourcing Services Thu, 08 Jan 2009 06:26:39 +0000 http://voicesofcrm.blogs.techtarget.com/2008/04/03/irobot-on-outsourcing-the-call-center/#comment-47 Call Center Outsourcing Services is a global technical support job Group discuss best practices for working with an outsourcer and running a support operation.this was a great job. Call Center Outsourcing Services is a global technical support job Group discuss best practices for working with an outsourcer and running a support operation.this was a great job.

]]> http://itknowledgeexchange.techtarget.com/voices-of-crm/irobot-on-outsourcing-the-call-center/#comment-46 Warranty decisions are one reason iRobot’s outsourced call center doesn’t work as well as it should » Smart (Enough) Systems, the blog Wed, 13 Aug 2008 16:02:39 +0000 http://voicesofcrm.blogs.techtarget.com/2008/04/03/irobot-on-outsourcing-the-call-center/#comment-46 [...] After a little research I discover that iRobot uses RightNow’s SaaS CRM offering to run their call center which they outsource to The Jay Group. I even found a podcast from the Voices of CRM series in which iRobot and the Jay Group describe their relationship. In the podcast the iRobot and Jay Group representatives make some interesting points: [...] [...] After a little research I discover that iRobot uses RightNow’s SaaS CRM offering to run their call center which they outsource to The Jay Group. I even found a podcast from the Voices of CRM series in which iRobot and the Jay Group describe their relationship. In the podcast the iRobot and Jay Group representatives make some interesting points: [...]

]]>