Sep 20 2006 3:15PM GMT
Posted by: Barney Beal
implementation, CRM strategy, evaluating CRM software
Gartner’s Scott Nelson on CRM strategy
Posted by: Barney Beal
implementation, CRM strategy, evaluating CRM software
Scott Nelson is a managing vice president with Stamford, Conn.-based Gartner, focused on CRM and its relation to other applications within the enterprise such as ERP and supply chain management, as well as CRM strategy.
He has been researching CRM for the past seven years at Gartner and focuses particularly on CRM strategy and vision.
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