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Sep 21 2007   10:12AM GMT

Ed Thompson on CRM and Web 2.0



Posted by: Barney Beal
Web 2.0, CRM strategy

Ed ThompsonEd Thompson, vice president and distinguished analyst with Gartner Inc., shares his thoughts on the Web 2.0 phenomenon and how it’s affecting CRM operations in this podcast.

From the Gartner CRM Summit, Thompson discusses the ways CRM technology vendors are adopting Web 2.0 technology, blogs, getting started with Web 2.0 initiatives and the role of start up companies in the evolution of Web 2.0 and CRM.

 
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Enterprise 2.0 » Blog Archive » CRM and Web 2.0  |   Sep 25 2007   11:38AM GMT

[...] Ed Thompson on CRM and Web 2.0 ? Voices of CRM [...]


 

crm call center technology  |   Mar 20 2008   3:13AM GMT

<strong>crm call center technology</strong>

I found your post comments while searching Google. Very relevant especially as this is not an issue which a lot of peaople are conversant with.