Voices of CRM

Oct 1 2007   10:07AM GMT

CRM system audit: Assess before you upgrade

Barney Beal Barney Beal Profile: Barney Beal

Saj UsmanSaj Usman, a senior executive with Accenture, shares how to best determine whether the time is right for an upgrade of your CRM system based on your people, business and system requirements.

Preparing people and testing systems is a vital step for an upgrade of any CRM application.

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