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» VIEW ALL POSTS Oct 1 2007 10:07AM GMT

CRM system audit: Assess before you upgrade

Posted by: Barney Beal

implementation, software upgrades, CRM strategy

Saj Usman, a senior executive with Accenture, shares how to best determine whether the time is right for an upgrade of your CRM system based on your people, business and system requirements.

Preparing people and testing systems is a vital step for an upgrade of any CRM application.

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About the Blogger

Albert McKeon

Now the associate news and site editor for TechTarget's SearchCRM.com, Al had previously worked as a newspaper reporter for more than 14 years. At The Telegraph in Nashua, N.H., he covered a wide variety of topics as a general assignment reporter and won several awards, including Journalist of the Year, daily newspapers, from New England Press Association (now NENPA), in 2003. Al also worked for The Boston Herald, The Union Leader and Milford Cabinet. READ MORE

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