Can the contact center be a funny place? It has plenty of the ingredients for comedy, according to Greg Levin, who writes satirical songs about the contact center industry and has recently written a book on the market.
In this 20-minute podcast (with music), Greg shares some of his songs as well as insight he’s learned in his many years of covering the contact center and customer service markets.
He talks about:
- Why the contact center is ripe for parody
- Insights from his new book
- The emergence and importance of at-home agents and
- How customers need to be a part of agent training
Greg’s forthcoming book is entitled: FULL CONTACT: Contact Center Practices and Strategies that Make an Impact. Greg also sings and writes contact center commentary at his blog, Off Center.