http://itknowledgeexchange.techtarget.com/voices-of-crm/brent-leary-on-crm-for-smbs/ A SearchCRM.com blog covering the latest CRM news and trends. Fri, 27 Nov 2009 03:31:14 +0000 http://wordpress.org/?v=2.6.2 http://itknowledgeexchange.techtarget.com/voices-of-crm/brent-leary-on-crm-for-smbs/#comment-58 BillOdell Wed, 22 Apr 2009 02:19:33 +0000 http://itknowledgeexchange.techtarget.com/voices-of-crm/brent-leary-on-crm-for-smbs/#comment-58 "Barney, Brent, Great interview. Really enjoyed your thoughts. Those of us at Helpstream couldn't agree more that retaining customers is essential in this economy, especially for small businesses. Customer Service is the critical contact point for engaging customers and we see more and more of this is taking place on the web in social networks. We believe that building a great online customer service community creates a natural onramp for building customer communities for other areas of business. Nice podcast. “Barney, Brent, Great interview. Really enjoyed your thoughts. Those of us at Helpstream couldn’t agree more that retaining customers is essential in this economy, especially for small businesses. Customer Service is the critical contact point for engaging customers and we see more and more of this is taking place on the web in social networks. We believe that building a great online customer service community creates a natural onramp for building customer communities for other areas of business. Nice podcast.

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