Posted by: Barney Beal
CRM strategy, software upgrades
Brad Tsai is the vice president and head of USA delivery for HiSoft Corporation, a company that has been providing consulting help for Siebel upgrades since Siebel’s 6.0 version. Tsai offers advice and best practices on upgrading Siebel CRM software in this podcast.
Tsai discusses Siebel upgrade planning and implementation, including what to look for in upgraded software, systems integration, upgrade functionality and support and how to gauge the return on investment (ROI) of an upgrade.