About Voices of CRM

Welcome to the Voices of CRM, a lighthearted look at the customer relationship management market.

We’ll continue to provide news, commentary and tips on SearchCRM.com., but here you’ll find, short updates on industry trends, chatter and product news and we’ll continue to provide our monthly podcasts with luminaries in the CRM market.


Albert McKeon serves as the editor and lead writer of SearchCRM.com, a TechTarget website.

McKeon had previously worked as a newspaper reporter for more than 14 years. At The Telegraph in Nashua, N.H., he covered a wide variety of topics as a general assignment reporter and won several awards, including Journalist of the Year, daily newspapers, from New England Press Association (now NENPA), in 2003.

Albert also worked for The Boston Herald, The Union Leader and Milford Cabinet.


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