Voices of CRM:

November, 2012

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November 2, 2012  7:50 PM

Hold the phone: Report says companies not measuring cost of customer channels

Albert McKeon Albert McKeon Profile: Albert McKeon

It's wise to pinch a grain of salt on any study released by a software or service provider. With that said, it's worth considering one bit of data in a report issued this week by Dimension Data, an IT service provider in Johannesburg, South Africa. The report said that contact centers aren't...

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