Voices of CRM:

May, 2012

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May 31, 2012  5:49 PM

Benchmark your CRM initiatives

Albert McKeon Albert McKeon Profile: Albert McKeon

Here’s your chance to have a say in what you read.

That’s right. TechTarget has released its annual survey about all things CRM to better understand its readers.

The 2012 SearchCRM.com Reader Challenges and Priorities...

May 16, 2012  6:08 PM

New social CRM review site may pose a threat to industry analysts

Albert McKeon Albert McKeon Profile: Albert McKeon

A new Web service that allows users to analyze social CRM products and companies has garnered some attention for what it could do to Gartner Research Inc.

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May 7, 2012  8:18 PM

Take that call: ACCE conference underway

Albert McKeon Albert McKeon Profile: Albert McKeon

SEATTLE – They’re taking a break from customers, but haven’t forgotten them.

More than 1,100 call center agents have gathered at the annual ACCE conference and expo to review trends, learn new tricks and...


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