Voices of CRM:

March, 2012


March 30, 2012  7:09 PM

Tweeting about the health of the call center

Posted by: Albert McKeon
call center agents, call centers, CRM, Mobile CRM, Twitter

March 21, 2012  8:26 PM

Microsoft to add Twitter, LinkedIn, Facebook to CRM, shows off Beer Rangers

Posted by: Barney Beal
Microsoft, Mobile CRM, social crm

Microsoft is committed to social, executives at its annual Convergence conference promised this week, placing it among the holy trinity of technology trends along with mobile and "big data." But it's going to have to wait a couple of releases before it shows up in the business application...

March 15, 2012  12:12 PM

And the winner is…

Posted by: Albert McKeon
CRM, Gartner

March 14, 2012  2:59 PM

Gartner Customer 360 conference begins

Posted by: Albert McKeon
CRM, Gartner

March 12, 2012  6:17 PM

Orlando bound

Posted by: Albert McKeon
Add new tag, CRM, Orlando

Less than two weeks on the job at TechTarget, I'm off to my first conference, Gartner's Customer 360 Summit in Orlando. I'm looking forward to meeting experts, users and vendors, and hope to get the lowdown on what's new and exciting in CRM. I'll post my findings on the blog.

March 5, 2012  4:25 PM

Experts demystify the complexity of PCI compliance in the contact center

Posted by: Barney Beal
contact center management, contact center software, PCI DSS

[caption id="" align="alignleft" width="65" caption="Diana Kelley"]Diana Kelley[/caption] [caption id="" align="alignright" width="76" caption="Lori Bocklund"]

March 2, 2012  8:07 PM

Debating PCI DSS compliance in the contact center and the ‘police state’: Two perspectives

Posted by: Barney Beal
contact center management, contact center technology, PCI DSS

Has the contact center entered a police state? That's the question Lori Bocklund posed on a recent call center blog post after coming across some surprisingly stringent requirements during an audit for the...


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