call center agents, call centers, CRM, Mobile CRM, Twitter
Microsoft, Mobile CRM, social crmMicrosoft is committed to social, executives at its annual Convergence conference promised this week, placing it among the holy trinity of technology trends along with mobile and "big data." But it's going to have to wait a couple of releases before it shows up in the business application...
0 Comments
RSS Feed
Email a friend
CRM, Gartner
CRM, Gartner
Add new tag, CRM, OrlandoLess than two weeks on the job at TechTarget, I'm off to my first conference, Gartner's Customer 360 Summit in Orlando. I'm looking forward to meeting experts, users and vendors, and hope to get the lowdown on what's new and exciting in CRM. I'll post my findings on the blog.
0 Comments
RSS Feed
Email a friend
contact center management, contact center software, PCI DSS[caption id="" align="alignleft" width="65" caption="Diana Kelley"]
[/caption]
[caption id="" align="alignright" width="76" caption="Lori Bocklund"]
0 Comments
RSS Feed
Email a friend
contact center management, contact center technology, PCI DSSHas the contact center entered a police state? That's the question Lori Bocklund posed on a recent call center blog post after coming across some surprisingly stringent requirements during an audit for the...
0 Comments
RSS Feed
Email a friend
