Voices of CRM:

March, 2012

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March 30, 2012  7:09 PM

Tweeting about the health of the call center

Albert McKeon Albert McKeon Profile: Albert McKeon

March 21, 2012  8:26 PM

Microsoft to add Twitter, LinkedIn, Facebook to CRM, shows off Beer Rangers

Barney Beal Barney Beal Profile: Barney Beal

Microsoft is committed to social, executives at its annual Convergence conference promised this week, placing it among the holy trinity of technology trends along with mobile and "big data." But it's going to have to wait a couple of releases before it shows up in the business application...


March 15, 2012  12:12 PM

And the winner is…

Albert McKeon Albert McKeon Profile: Albert McKeon


March 14, 2012  2:59 PM

Gartner Customer 360 conference begins

Albert McKeon Albert McKeon Profile: Albert McKeon


March 12, 2012  6:17 PM

Orlando bound

Albert McKeon Albert McKeon Profile: Albert McKeon

Less than two weeks on the job at TechTarget, I'm off to my first conference, Gartner's Customer 360 Summit in Orlando. I'm looking forward to meeting experts, users and vendors, and hope to get the lowdown on what's new and exciting in CRM. I'll post my findings on the blog.


March 5, 2012  4:25 PM

Experts demystify the complexity of PCI compliance in the contact center

Barney Beal Barney Beal Profile: Barney Beal

[caption id="" align="alignleft" width="65" caption="Diana Kelley"]Diana Kelley[/caption] [caption id="" align="alignright" width="76" caption="Lori Bocklund"]

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March 2, 2012  8:07 PM

Debating PCI DSS compliance in the contact center and the ‘police state’: Two perspectives

Barney Beal Barney Beal Profile: Barney Beal

Has the contact center entered a police state? That's the question Lori Bocklund posed on a recent call center blog post after coming across some surprisingly stringent requirements during an audit for the...


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