Voices of CRM:

October, 2011

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October 24, 2011  7:14 PM

CRM Idol — Your turn



Posted by: Barney Beal
CRM Idol

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October 20, 2011  7:39 PM

Are social media measurement standards possible?



Posted by: Rosecafasso
Add new tag, social crm, social marketing

Next week, a group of marketers will take a stab at setting up standards for social media measurement. The meeting, called the Social Media Measurement Standards Conclave, will take place in Durham, N.H. and include representatives from Procter & Gamble, SAS, Thomson Reuters, the Web...


October 5, 2011  7:15 PM

Customer engagement tips from Twitter, Macy’s, Mastercard



Posted by: Rosecafasso

  I happened upon a 2009 podcast my editor...

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