Voices of CRM:

May, 2011

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May 27, 2011  2:09 PM

Oracle Siebel customers: What’s your next move?

Rosemary Cafasso Profile: Rosecafasso

For some Oracle Siebel customers, the free service ride is over.

If you are currently running Oracle Siebel 7.8 X, you will be required to start paying for Extended Support beginning Wednesday, June 1.

In May 2010, Oracle...

May 13, 2011  2:22 PM

Marketing taking more cautious approach to social media

Rosemary Cafasso Profile: Rosecafasso

You know something is over-hyped when even marketing folks are tired of hearing the big sell. So, when a group of 300 of IBM's customers and prospects in the marketing field were recently surveyed about their social media plans, about half said they are using social media. The responses showed...


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