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Voices of CRM:

November, 2010

November 23, 2010 4:01 PM

What would an HP defection to Salesforce.com mean for Siebel?

Posted by: Barney Beal

HP, Oracle, SaaS CRM market trends, Salesforce.com

The Oracle-HP-SAP market dynamic is playing out more like a soap opera than a quest for supremacy in IT. Even Salesforce.com is getting into the mix. As a jury is preparing today to decide whether

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November 4, 2010 3:35 PM

Is there a backlash brewing toward social CRM in customer service?

Posted by: Barney Beal

call center manager, customer service, social crm

Cisco yesterday joined the ever increasing ranks of software companies jumping on the Social CRM bandwagon, releasing Cisco SocialMiner, a social media monitoring tool that takes comments and posts from social...

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About This Blog

A CRM blog for marketing, sales and call center professionals with commentary on CRM news, industry trends and CRM software products from CRM vendors. Read about CRM topics like customer service and call center strategy, sales and marketing strategy and software, SaaS CRM and data integration.

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