Voices of CRM:

November, 2010


November 23, 2010  4:01 PM

What would an HP defection to Salesforce.com mean for Siebel?

Posted by: Barney Beal
HP, Oracle, SaaS CRM market trends, Salesforce.com

The Oracle-HP-SAP market dynamic is playing out more like a soap opera than a quest for supremacy in IT. Even Salesforce.com is getting into the mix. As a jury is preparing today to decide whether

November 4, 2010  3:35 PM

Is there a backlash brewing toward social CRM in customer service?

Posted by: Barney Beal
call center manager, customer service, social crm

Cisco yesterday joined the ever increasing ranks of software companies jumping on the Social CRM bandwagon, releasing Cisco SocialMiner, a social media monitoring tool that takes comments and posts from social...


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